Storysnap | Trust Center
Storysnap Trust Center
Storysnap, LLC DBA Testimonial Hero & Product Hype. Storysnap creates strategic video marketing assets—including customer testimonials and product showcases—to help companies eliminate trust gaps and close deals faster. Leading technology, software, building materials, and manufacturing industries leverage video content from Storysnap’s portfolio (Testimonial Hero and Product Hype) across their entire go-to-market strategies. Storysnap takes the privilege of working with both its clients and its client's customers seriously and is creating a robust security posture to protect everyone.
Resources & Subscribe

Monitoring

Continuously monitored by Secureframe

Compliance

SOC 2

In progress | Service Organization Controls (SOC 2) (Type II) trust services principles

GDPR

In progress | Protect the personal data and privacy of EU citizens for transactions that occur within EU member states

Subprocessors

AWS

Cloud computing and infrastructure services.

Adobe

Creative software suite for design, video, and documents.

Airtable

Visual database and spreadsheet hybrid tool.

Anthropic

AI company (creators of Claude large language models).

AssemblyAI

AI-powered speech-to-text API.

Bubble

No-code platform for building web applications.

Cloudflare

Web infrastructure, security, and DNS provider.

Customer.io

Automated email marketing platform.

Dashlane

Password management tool.

View all

Subscribe to Updates

To gain access to our restricted compliance policies or subscribe to updates:

Please click the "Request all documents" button in the Resources section immediately below and accept the standard clickwrap NDA.

Then you will be granted access to our documentation and automatically subscribed to receive email notifications for any future changes to our Resources or authorized Subprocessors.

Resources

Privacy Policy

Details on how we collect and use information

Terms of Service

Storysnap's terms for its website.

Main Services Agreement

Agreement setting the terms between Storysnap and its clients.

Information Security Policy

Core governance policy detailing organizational security baselines, logical access controls, and cloud architecture responsibilities.

Data Retention & Disposal Policy

Guidelines for the secure retention, lifecycle management, and logical disposal of Client Assets in accordance with GDPR Processor obligations.

Business Continuity & Disaster Recovery

Executive overview of Storysnap’s cloud-native BCDR strategy, detailing our recovery objectives (RPO/RTO), data redundancy measures, and vendor infrastructure carve-outs in alignment with SOC 2 CC7.5.

Security Incident Response Plan

High-level summary of Storysnap’s Incident Response lifecycle, detailing our Security Response Team (SRT) operations, containment procedures, and statutory breach notification SLAs under GDPR Article 33.

Monitoring

Change Management

Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.

Availability

Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.

Organizational Management

Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.

Confidentiality

Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.
Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.

Vulnerability Management

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.

Incident Response

Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Risk Assessment

Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.

Network Security

Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.

Access Security

Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information

Communications

Terms of Service
Terms of Service or the equivalent are published or shared to external users.
Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.